FundReliva Banking, elevated
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Privacy policy

Your privacy, protected.

This policy explains what information Fund Reliva collects, why we collect it and the choices you have. We keep it as clear as possible.

Last updated November 4, 2026

1. Overview

Fund Reliva provides digital banking services. To open and operate your account, we need to collect certain personal information. This policy applies to our website, mobile experience and all banking services we provide.

2. Information we collect

We may collect the following categories of information:

  • Account details — your name, email address, phone number, country and preferred currency.
  • Identity information — date of birth, address and identity documents submitted during verification.
  • Financial activity — account balances, transfers, bill payments, loan applications and card activity.
  • Technical information — IP address, device information, browser type and session data.
  • Communications — support tickets, emails and other messages you send to us.

3. How we use your information

We use your information to:

  • Open and operate your accounts and process transactions.
  • Verify your identity and meet legal and regulatory obligations.
  • Review loan applications and manage repayments.
  • Detect and prevent fraud, abuse and security threats.
  • Respond to support requests and improve our services.

4. Sharing your information

We do not sell your personal information. We may share information with service providers who help us operate the platform, with regulators where required by law, and with other parties only where you have given us permission or where it is necessary to protect your account.

5. Security

We use layered safeguards, including encryption in transit, hashed passwords, restricted staff access and monitoring. Identity documents are stored privately and are only accessible to authorised staff for verification purposes. No system is completely secure, so please protect your password and contact us immediately if you notice unusual activity.

6. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information. You may also object to certain processing or request a copy of your data. To exercise these rights, contact us using the details below.

7. Cookies and sessions

We use cookies and similar technologies to keep you signed in, protect against cross-site request forgery and understand how our website is used. You can control cookies through your browser, but some parts of the service may not work without them.

8. Retention

We keep personal information for as long as your account is active and for a reasonable period afterwards where required for legal, regulatory, tax or security purposes.

9. Changes to this policy

We may update this policy from time to time. When we make material changes, we will notify you through the app or by email.

10. Contact us

If you have questions about this policy or your personal information, contact Fund Reliva at support@fundreliva.com or visit our contact page.