Frequently asked questions.

Click “Open an account” and complete the short registration form. You will choose your country and preferred currency, and your first checking account is created automatically.

Your email must be activated first. Open the activation email we sent and click the link. If you cannot find it, use the resend option on the activation page or contact support.

Visit the activation page and request a new link using your registered email address. Activation links expire after 7 days for security.

Yes. Go to Profile & settings → Preferred currency. Your balances, transactions, loans and card limits are converted using our current fixed exchange rates.

Yes. You can hold checking, savings and business accounts together. Open a new account from the Accounts page at any time.

Identity verification keeps the platform safe and helps us meet regulatory requirements. When KYC is enabled, you need to complete verification before accessing your account.

You can upload a passport, national identity card or driver’s license. JPG, PNG and PDF files up to 5 MB are accepted.

Most submissions are reviewed quickly by our team. You will receive an email as soon as a decision is made.

You will receive an email explaining the reason. Open the Verification page, review your details and submit again with a clearer document or corrected information.

Open your account and choose “Add money”. Select an available deposit method, enter the amount and confirm. Available methods are configured by the bank and may change over time.

Withdrawal requests are reviewed by our operations team before funds are released. You will receive an email when your request is approved or declined.

Yes, as long as the request is still pending. Open the Withdrawals page and select “Cancel” next to the request.

Transfers between Fund Reliva accounts are instant. The recipient receives a notification and the transaction appears in both account histories immediately.

Yes. Each transfer and your daily total are subject to limits shown on the transfer form. Limits help protect your account against unusual activity.

Yes. If the recipient’s account uses a different currency, the amount is converted using our current fixed exchange rates.

Open the Cards page, choose the linked account, network and card type, then create your card. It is issued instantly.

Yes. Use the Freeze button on any card to stop it immediately. You can unfreeze it whenever you are ready.

Yes. Open Bill payments, choose a biller, enter your customer number and amount, then pay. Every payment is recorded in your transaction history.

Sign in, open the Loans page and choose “Apply for a loan”. Select your amount, term and purpose, and confirm the account where funds should be disbursed.

Our standard rate is 8.5% fixed per year, with terms from 6 to 60 months. The exact terms are shown before you submit.

Our lending team reviews every application. You will receive an email when your loan is approved, rejected or disbursed.

Yes. You can make additional repayments at any time and there is no early repayment penalty.

Use a strong unique password, never share your activation links or card details, review notifications regularly and freeze a card immediately if you are unsure.

Freeze any affected card, change your password and contact support immediately at support@fundreliva.com or +1 (800) 555-0142.

We use encryption, hashed passwords, restricted staff access and private storage for identity documents. Read our privacy policy for full details.

Contact our support team to request account deletion. Where legally permitted, we will delete your personal data and related records.